Retail
Drive sales and reinforce brand messaging with Syntelate XA's omnichannel unified agent desktop.
Create convenient, personalised customer experiences
Simplify and tailor your customer's buying experience using our omnichannel engagement hub, Syntelate XA. Omnichannel means offering blended, multiple channels to customers while providing the contact centre agent with a single and comprehensive view of the customer’s journey.
By collating the information automatically behind the scenes and pulling data from your CRM in real time, Syntelate XA reduces agent effort. And in doing so, it brings your operations other efficiencies, too – like faster handling times, quicker time to contact resolution, and better retention rates.
Avon Advisor, Avon
"Syntelate XA's interaction history shows you transcripts and agent notes, so you see right away how the conversation has gone so far and what you need to do to make the customer happy. Syntelate XA helps us go the extra mile every time.”
Continue ReadingCurate customer loyalty and realise revenue potential
Make it on-brand
Web chat and email in Syntelate XA offer micro-content for crafting personalised, branded copy for re-use across different agent teams, strengthening your brand messaging.
Explore Syntelate XAMake it seamless
Join the dots from AI-powered triage to live agent chat and beyond - to whichever channel you need - so your customer's journey is continuous and convenient. Less effort means greater satisfaction.
Find out moreMake it personal
Draw from CRM data and third-party integrations to give bots and agents the customer's details and history automatically. That way, your customer engagement teams can provide a tailored experience.
Explore Syntelate XAMake it happen
Empower your agents to convert leads and resolve contacts first time. Use scripting, snippets, smart text, and cart integrations to help agents complete sales, including upsells and cross-sells.
Explore Syntelate XA