Empower your Agents, Elevate your Customer Experience

Our customer contact center software strengthens your business with every customer interaction - all within a single, intuitive platform.

Trusted by hundreds of brands to transform their contact centers

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Create exceptional customer experiences across all channels

Syntelate XA offers a user-friendly omnichannel agent desktop used by contact centres worldwide, servicing businesses in key industries across finance and insurance, government and public sector, utilities and retail.

Streamline communication empowering your agents to effortlessly navigate through voice calls, emails, SMS, web chat and social media conversations.

Enhance your insights through third-party integrations giving you everything you need in one application to manage your contact center’s operations.

Unlock control and configure your contact center operations with ease with our supervisor administration tools. Our visual designer gives team leaders and admins the tools they need to tailor the user experience to your exact specifications.

 

A laptop and a mobile phone with their screens displaying Syntelate XA's user interface of data entry forms, agent scripts, and telephony toolbar.
Explore Syntelate XA

Let your agents see critical data at every stage of a conversation

Syntelate XA is your agents' unified interface for communication across every channel, so they have the critical data they need to resolve customer queries fast and effectively.

Developed in consultation with real agents, Syntelate XA makes it easy for contact centres to facilitate seamless, personalised customer interactions across every channel and exceed performance expectations.

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Frédéric Dussault, Directorate of Telecommunications
and Governance of Technological Infrastructure, MTESS

"Visually, Syntelate XA is impressive. Functionally, as a web app it immediately appealed. And, more importantly, it can be easily customized. Our agents have told us they are much happier."

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