Strengthen your business with every customer interaction
See increased ROI, NPS and agent satisfaction with Inisoft's customer contact software.
Trusted by hundreds of brands to transform their contact centres
One product suite with many applications
Syntelate XA is an agent desktop suite used by contact centres worldwide, servicing businesses in key industries across finance and insurance, media, government, charity, healthcare, and retail.
A suite of communications technologies in a single application, Syntelate XA is your agents’ interface with your customers, and the engine of connected CX journeys that are the foundation of positive business outcomes for contact centres.
Combining core functionality with third-party integrations, Syntelate XA gives you everything you need in one application to manage your contact centre’s operations.
Behind the unified agent desktop you’ll find supervisor administration tools, so your operations teams can oversee daily activity and make adjustments in real time. A visual builder gives team leaders and admins the tools they need to create scripts and change desktops.
Let your agents see critical data at every stage of a conversation
Syntelate XA is your agents' unified interface for communication across every channel, so they have the critical data they need to resolve customer queries fast and effectively.
Developed in consultation with real agents, Syntelate XA makes it easy for contact centres to facilitate seamless, personalised customer interactions across every channel and exceed performance expectations.Explore Syntelate XA
Frédéric Dussault, Directorate of Telecommunications
and Governance of Technological Infrastructure, MTESS
"Visually, Syntelate XA is impressive. Functionally, as a web app it immediately appealed. And, more importantly, it can be easily customized. Our agents have told us they are much happier."Continue Reading
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Our success stories
See how we've helped our clients overhaul the performance and employee satisfaction of their contact centre operations teams.Find out more
Our customer support hub
Need some help with using Syntelate XA? Explore our docs, videos and guides, or raise a support ticket for urgent assistance.Find out more