Customer support

From documentation to dedicated support, we help you make the most of our products and services.

Diagram to illustrate 24/7 support availibility

Dedicated support plans

When you have an active plan, you can rely on our Support team whenever and wherever you need them, 24/7, everyday, all year round.

Our Support team investigate issues quickly and keep you informed of their progress with your ticket. Dedicated support is available when you have an active plan.

Product updates and new releases are included in the support plan. After installation of updates and releases, our Support team provide assistance with user-acceptance testing.

Documentation and training

Diagram of the facility of customer support
Contact Us

Contact our Support Desk

  • For urgent assistance with a product

    When you need assistance fast and you have a Support plan with us, you can submit a support ticket by using the form on this page.

  • For general questions about our support

    If you just want to find out more about our support services, send us a general message using the form on our Contact Us page.

Contact Us

Submit a support ticket

Available to our customers who have an active support plan.

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