Government
Reduce complexity and increase operational efficiencies across governmental departments.
Transform your government services with omnichannel engagement
Blend voice with email, web chat and SMS to create a versatile and connected contact centre for your service users.
Government agencies today face greater communication challenges than ever before. But getting started with an omnichannel contact centre has never been easier. Simplify and unify your communications operations with Syntelate XA, a customer engagement hub combining the power of native features with the versatility of integrated external apps and systems.
FRÉDÉRIC DUSSAULT, DIRECTORATE OF TELECOMMUNICATIONS AND GOVERNANCE OF TECHNOLOGICAL INFRASTRUCTURE, MTESS
"Visually, Syntelate XA is impressive. Functionally, as a web app it immediately appealed. And, more importantly, it can be easily customized. Our agents have told us they are much happier."
Continue ReadingEngage more effectively to improve services
Connect across channels
Make it easier for individuals to enjoy life in their communities by offering information over their preferred channels and delivering a seamless customer journey.
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Digital self-service
Let users find information and services in a format and at a time that suits them. Self-service reduces demand for voice, which decreases operational costs too.
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Scale up in emergencies
During an emergency, switch on digital services quickly to provide users with information or connect them to live agents.
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Manage demand
Meet anticipated spikes in demand by configuring weekly patterns that make sure the right agent groups are available at the right time.
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Email supports quality
Use email for formal communication and sharing documents. Content features speed up handle times, remove human error, and promote consistently clear messaging. Sensitive data is managed by rules.
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