Contact centre software that enables quality and growth
Our product helps businesses provide quality customer engagement that returns results.
Enable your agents to deliver the best customer experience
Syntelate XA focuses on your agents so they can focus on your customers. One user-friendly, joined-up interface lets your agents handle all types of customer interaction: voice calls, emails, SMS, web chats, WhatsApp chats, and social media messages.
Follow your customers
Truly omnichannel, Syntelate XA's unified agent desktop supports blending of voice, web chat, WhatsApp, social media messaging, email, and SMS. Compliance-tested telephony integrations and approved third-party solution providers help you drive quality customer relationships and grow revenues.
Cloud or on-premises
Implement Syntelate XA on the infrastructure that your business needs. Run your contact centre on-premises or in Azure Cloud.
Senior Operations Manager, one of the UK's Big Six utilities providers
“Inisoft’s solution has helped drive improvement and efficiency within the department and has been essential in driving further growth.”Success Stories
Benefits for the business
Reduce AHT and improve FCR
The unified agent desktop makes life easy for your agents by giving them the information they need when they need it - so you'll help them provide solutions to your customers faster and to a higher standard.
Reduce call volumes
Use digital channels to reduce call volumes and satisfy your customers by using the services they prefer. Email, chat, and social media messaging channels in Syntelate XA come with features that raise efficiency and uplift quality, too.
Reduce operational costs
Syntelate XA helps you decrease your operational costs by increasing agent productivity and adding value to your coaching programmes that in turn improve employee retention.
Benefits for agents
Empowered through knowledge
As soon as a customer gets in touch, Syntelate XA matches on their phone number, email address, or social media username and opens the customer’s record, displaying their interaction history too. That way, your agent is given the context before the conversation gets truly started.
Confidence comes easier
With all the information they need at their fingertips, and scripts to guide them even through complex calls, your agents will have the confidence they need to provide an excellent service to your customers.
Freedom to focus
With fluid blending between different interaction types, and with everything held in one place, your agents will spend their time helping your customers – not navigating multiple complex systems.