Announcing Syntelate XA 2.13.0

Syntelate XA 2.13.0 released

Inisoft, experts in developing the software businesses need to modernise their contact centre, have just launched Syntelate XA 2.13.0, offering AI-powered executive summaries for reports and improvements to dropdown controls and email rules.

Syntelate XA, trusted by hundreds of brands to transform their customer contact operations, empowers agents to deliver the best customer experience. Known for its versatility and user-friendly design, our omni-channel product facilitates seamless, personalised interactions across all channels and can be deployed on-premises or in the cloud.

What’s new?

AI-powered report summaries

Report Summarisation (AI) is a new AI connector for the Syntelate XA Dashboard Desktop, generating insights into report data. At the click of a button, users can generate an executive summary that comments on trends and offers advice on the best next steps to take to improve the contact centre’s performance.

Available from Inisoft, Report Summarisation (AI) can be easily added to your existing instance of Syntelate XA.

Book a demo to see it in action and enjoy a no-obligation call with Inisoft to discuss the benefits Report Summarisation (AI) could bring to your business.

More information is available in the Report Summarisation (AI) documentation.

Find out how Syntelate XA could help your business

About Inisoft

Inisoft specialises in developing customer experience software which transforms contact centres into customer engagement hubs that champion the customer.

With headquarters in the United Kingdom and a global network of business partners, Inisoft helps businesses across the world to create better customer interactions and achieve desirable business outcomes. Inisoft are passionate about designing improvements that deliver significant ROI and growth.

Our product, Syntelate XA provides a unified agent desktop that supports blending of voice, web chat, WhatsApp, social media messaging, email, and SMS. Compliance-tested telephony integrations and approved third-party solution providers help you drive quality customer relationships and grow revenues.

Discover what Syntelate XA could do for your contact centre

Book a call today