Industry Insights, Product Features
2 mins
Illustration of a chatbotThe agent desktop of choice for Avaya Proactive Outreach Manager (POM)
Avaya POM helps you engage with your customers at the right time. With Syntelate for POM, you can maximize the effectiveness of each contact by empowering your agents with the information that they need – when they need it.
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A Syntelate for POM desktop unifies all the information that your agents need into a single place.
Forget about time-consuming application switching or the need to memorize complex call flows. Syntelate for POM guides your agents through each call with confidence, letting them focus on what agents do best: engaging with your customers.
Any device: Syntelate for POM is a responsive web application. Both the agent desktop and our easy-to-use design tools can be accessed from the browser of any device: desktop, tablet, or smartphone.
Cloud or on-premises: Use Syntelate for POM in the cloud or host it on your own server.
Outbound and inbound: Syntelate for POM supports outbound, inbound, and blended environments. Provide a single interface to your agents for any type of call.
Omnichannel:
Blend two or more of voice, email, chat, social media and SMS.
Desktop design:
Build agent desktops using form controls such as text boxes, dropdowns, checkboxes, radio buttons, disposition buttons, and more.
Embed websites:
Use the iframe control to let your agents access information and multiple systems all from their agent desktop.
Compliance with your standards and regulations:
Set fields to be mandatory or read-only.
Styled by themes:
Since all styling is taken care of via themes, you don’t have to worry about how your elements will look.
Script Designer:
Map out the paths a call can take and add dispositioning and other outcomes to each branch, guiding agents through even the most complex of cases.
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