Omnichannel Contact Centre

Every voice and chat channel you need on the infrastructure you want, with user-friendly agent desktops, and dashboard reports.

 

  • Our customer engagement hub, Syntelate XA, is a powerful yet nimble contact centre that helps businesses orchestrate omnichannel conversations that deliver positive outcomes.
  • Developed by digital customer service specialists, Syntelate XA is web-based and designed to make customer engagement easier for agents and managers.
  • Implemented in the cloud as a Contact Centre as a Service (CCaaS), or on premises to integrate with legacy infrastructure, Syntelate XA can be deployed either in an off-the-shelf or customisable specification.
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Cloud Options

Whether you're already using a cloud service or planning to start using one soon, Syntelate XA works for you.

Keep the benefits of your existing cloud services when you choose Syntelate XA. Deploy to any major cloud, including Amazon Web Services, Microsoft Azure and Google Cloud Platform. Alternatively, start your cloud journey with Syntelate XA and receive top-flight support along the way.

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On Premises

Most businesses have existing commitments to on-premises infrastructure or need to comply with some legal and security regulations that aren't designed for cloud environments.

Implement your Syntelate XA omnichannel contact centre on-premises to ensure your operations comply with the law.

Discover what Syntelate XA could do for your contact centre

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