Industry Insights, Product Features
2 mins
Illustration of a chatbotMobile XA
Give your remote agents all the power of Syntelate XA in a mobile app.
Our Mobile Solution
Mobile XA is Syntelate XA for mobile devices, providing businesses with a contact center solution for iOS and Android.
When your business needs a reliable, secure, work-from-home or off-site solution for your agents and remote workers, Mobile XA does the job wherever there is an internet connection. And off-site doesn’t mean out of sight — Mobile XA joins up with your existing systems so your organization has full visibility of agent activity and call recordings.
Features of Mobile XA
Mobile XA is not just for voice – it can work across your channels for a unified experience with web chat, email, SMS and social media.
Mobile XA integrates with a range of Avaya systems:
- Avaya CC Elite
- AACC
- ACCS
- Avaya IP Office
As well as supporting off-site workers, Mobile XA gives your business the opportunity to introduce telecommuting and work-from-home policies that truly serve your people.
- Improve after-hours support for agents and customers
- Respond quickly to unexpected call volumes
- Empower sales teams
- Diversify your workforce
- Reduce operational costs